All orders are prepared and dispatched from our licenced kitchen in Kwun Tong (for more information, please click here). While we do not have a physical shop at the moment, we do participate in various pop-up markets from time to time. We will announce on our Instagram page and on our website our schedule of upcoming events. 

For all regular items, you may place an order through the Shop Now tab of our website. You may also send us a message on Instagram, or at our contact number listed on the Contact Us tab of our website.

For custom cake orders, please send us a message on Instagram with the following details:
1. Delivery Date & Time
For custom orders, we require at least a 3-day lead time.
2. Cake Flavour
Choose among Vanilla; Chocolate; Triple-Flavoured (Purple Yam (Ube), Chocolate, Vanilla)
3. Frosting Flavour between layers
Choose among Vanilla Cream Cheese; Strawberry Cream Cheese; Chocolate Cream Cheese; Vanilla Swiss Meringue Buttercream
4. Cake Size
Choose between 6-inch or 8-inch
5. Cake Design
If possible, please provide us with a photo of your design peg. Please note that we are only able to do buttercream cakes with simple fondant details. You may refer to our tab on Custom Orders on our website, or to our Instagram page for samples of custom cakes we have made.

All orders placed must be fully paid in advance to ensure that we will be able to reserve your slot on the confirmed delivery date. Once you place an order on our website, you will receive a confirmation email containing the details of your order. Please check your Promotions and Spam folders for the confirmation email.

Payment may be made via the payment methods accepted in our website. If you wish to pay via bank transfer, you may send us a direct message on our Instagram page.

All our products are baked to order to ensure maximum freshness. We require a lead time of at least three (3) business days for orders, but availability of slots would also depend on our baking schedule. In any case, from time to time, we will have promotional items that may be readily available. We will announce such promotions on our Instagram page or on this website.

You may have your orders picked up from our licenced kitchen in Kwun Tong. Our kitchen address is: Units 1 and 2, 10th Floor 93 WYS, 93 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

We are open from 1:00 pm to 5:30 pm from Mondays to Saturdays. There may be times though when we will have to be closed during business hours due to special events, emergency repairs or maintenance work - we will announce such situations on our Instagram page and on this website.

We can help to arrange for delivery of your orders from Mondays to Saturdays – delivery time range will be from 1:00 pm to 5:30 pm. If you choose to have your orders delivered, you will not be able to select an exact time for delivery of your orders.

The following are the delivery fees based on delivery location:
Hong Kong Island: HK$195
Kowloon: HK$100
New Territories: HK$190 (there will be additional HK$100 for Discovery Bay)

*Note: We do not do deliveries to Lantau and other outlying islands.

Should you choose the delivery option, your orders may only be able delivered within the time range we have provided in the above section. This means that we are not able to guarantee the exact time that your orders will be delivered. 

If you need your order to be delivered at a specific time, you will need to do self pick-up from our kitchen. You may also choose to book your own alternative delivery arrangement (e.g., Lalamove or Gogovan) – if you will be choosing this option, please make sure to have your orders picked up before 5:30 pm of your delivery date.

Please note that deliveries will be made by third party service providers, such as Lalamove or Gogovan, and that Purple Flour Hong Kong is in no way affiliated with these entities.

As such, whilst we will always indicate a note for the drivers/couriers to take extra care in handling your baked goods, we will neither be responsible for any damage caused to your baked goods, nor a delay in the arrival of your orders after handing them to the third-party delivery company.

To ensure the safety of and timeliness of the arrival of your orders, our recommendation is for you to do self pick-up, especially for cakes.

For delivery of cakes, we would strongly advise to book a car or van to minimise risk of damage to your cake/s.

Fees for deliveries made via car or van will usually include:
1. a base fee (which varies depending on the delivery location);
2. a tunnel fee (which varies depending on the tunnel used); and/or
3. a moving fee (in case you will not be able to meet the driver at the ground floor of your building – this fee will depend on the driver’s quote but based on our experience, fees quoted begin from HKD100).

Non-cake orders may be delivered via walkers, provided they do not go beyond three small paper bags.

Should you wish to reschedule delivery of an order that you have previously placed and that we have confirmed, you will need to let us know at least three (3) days prior to the agreed upon delivery date; otherwise, the full invoiced amount paid will be deemed forfeited and cannot be refunded. Neither will we be able to reschedule the agreed upon order date, in the event of such short-notice cancellation. 

Should you wish to place a new order for another date, you will need to place a separate order and pay the invoiced amount in full.

We hope that you appreciate that confirming your orders entails considerable preparation on our end, which is why we need to implement the above policy.

In the event that T8 (or higher) signal is announced and continues, in keeping with safety laws and regulations, our kitchen will have to remain closed and all deliveries will be postponed until they lower signal back to T3. If they do not lower signal to T3 within the course of the business day, delivery of your order will have to be made on the next business day instead, assuming weather conditions have improved.